Frequently Asked Questions

1. I have just had an accident. What should I do to ensure my rights are protected?

Call Auto Crafters first. You have the right to take your vehicle to the repair shop of your choice. We can provide unbiased advice and ensure your rights are protected. We have a professional office staff, fully trained to help you through the insurance claims process.

2. I have a brand new vehicle that has been involved in a accident. Can it look like new again?

Auto Crafters is equipped with quality repair equipment, measuring, estimating and diagnostic software, along with high quality personnel to give our customers a properly repaired back to pre accident condition vehicle.

3. How long will my repair take?

Vehicle repair time is determined by many factors, including insurance approval, customer authorization, availability of parts, as well as the complexity of the damages. All procedures and production steps have been specifically selected toward achieving our objectiveness and productivity without compromise to quality. We will give you an estimated timeframe based on the scope of your work.

4. When is my deductible due?

It is paid to the repair shop when repairs are completed.

5. How can I pay for repairs?

Auto Crafters accepts Insurance checks, Visa, Mastercard, Discover and cash.

6. How do I know when my vehicle will be ready?

When dropping off your vehicle for repairs you will be given a tentative completion date. You will updated as requested. You may also take advantage of our automated Repair Traking System.

7. Are rental cars available?

Yes. In many situations, the insurance company will furnish a rental car. We can either make the arrangements for you or assist in the process.

8. Do you have towing available?

Yes. If you need to have your vehicle towed, just give us a call and we will arrange the towing.